Programme or Project Support Office
The Programme/Project Support Office (PPSO) can be an effective corporate resource if applied appropriately to provide 'value added' services in the project environment. The scope of the PPSO will depend on the size and complexity of the environment requiring the support.
A well designed and appropriately resourced
Programme or Project Support Office can provide invaluable services ranging from administration to specialist expertise, such as risk management and specialist activities such as running programme and projects management tools. This leaves the programmes and projects free to concentrate on content and the business of running them to achieve success.
Some examples of the scope content could be:
Provision of expertise in Planning, Business Case, Risk Management, Issue Management etc
Central conduit for communications for the project environment
Centralised Configuration Management
Audit and guidance on processes, tools and techniques
Administrative services – including archiving and knowledge management. It is essential that specific terms of reference are applied to the PPSO else there will be a expectation that it will do all the work that others don’t want to do, thereby devaluing its purpose.
Provision of expertise – economies of scale can be achieved through the concentration of resources with particular expertise than be applied across the range of programmes and projects. This may extend to coaching and mentoring appropriate staff engaged on the programmes and projects.
Communications hub – acting as a conduit for filtering researching, filtering and circulation relevant information to stakeholders.
Centralised configuration management – providing a mechanism for the tracking, recording and safe storage of information and programme/ project assets
Audit and guidance – using the expertise within the office to support staff on their programmes and projects and providing audits of process and tools to ensure they are used appropriately and to best effect, advising on training needs etc.
Insights can help by assisting you to understand your needs in terms of a PPSO, facilitate the terms of reference applicable to your PPSO, facilitate the processes and procedures and train your personnel to use the facility in the most effective way.
We have a complete set of processes and tools that can be used and will tailor them to your needs. For further information call us on 0345 120 1235 or contact us via our
This was my second time taking the PRINCE2 Foundation training with Paul and he didn't disappoint! Even though we had to learn online, the training was detailed, professional, punctual and Paul is always there to ensure you have a full understanding of the subjects covered. I am back next week to complete my Practitioner level and look forward to working with Paul again. Extremely well delivered. Paul is very knowledgeable in this field. Very well explained and Paul made it an enjoyable course. Learnt a lot in a week. My Trainer Paul was very knowledgeable and delivered the training at an appropriate pace covering all of the topics in enough depth to understand it fully. I’m now looking forward to using my new knowledge and skills in my daily work. I booked this course less than a week before going, speaking to Kate at Insights was what made me choose this company to go with she was very friendly, honest and helpful. I received the pre reading material which I read before the course. I was very nervous about doing this course as I was aware it was a lot to do in a week and it was very intense. However Paul Kelly made me feel very at ease. The course is very intense but interesting and Paul delivers the material in a very detailed way. You have to remain focused and do the homework that is given but I passed both exams and I am very happy it felt like a huge personal achievement. The location for the course was perfect (Little Channels Golf Club) it was friendly and made you feel very welcome. Paul gave an excellent online PRINCE2 practitioner / reregistration course with lots of Insights to prepare us for the exam. He has many years of PRINCE2 experience so there is nobody better to provide this training. I highly recommend him. Really enjoyed the course Paul is very good at teaching PRINCE 2. I would highly recommend this course. I attended the Prince2 Foundation and Practitioner course in January 2019. The instructor was Paul Kelly. I can say that having worked in the telecoms industry for almost 38 years, this course was one of the best courses that I have ever attended not only due to the quality of the course material provided but also because of the very practical examples that were used to show how its principles can be allied in everyday workplace scenarios. But that said, a course is only as good as the person who presents it and I can say without fear of contradiction that Paul Kelly is one of the best - if not the best instructor - that I've had the pleasure of being instructed by during the many courses that I have attended over the years.B.M. - Dublin I did the Prince2 Foundation and Practioner course with Insights. Even though it was a virtual classroom, there were no issues and the course was delivered just as if we were on site. The trainer, Paul Kelly, is experienced in the subject, a good communicator, and even available before the exams to answer any queries. The course delivery and the materials provided were excellent. I passed both exams and did very well. very satisfied with the course and tutor. Would happily attend other courses in future. I highly highly recommend Insights! I've recently attended the PRINCE2 five day training course, and although being a very intense few days, I can genuinly say I enjoyed every bit of it. Paul is an excellent instructor who is truly passionate about the subject, and that really transcended to us over the entire week. I've completed the course successfully thanks to him! Excellent PRINCE2 trainer, knows the material incredibly well and experienced at applying it in real-world projects.Good venue (Channels Estate), a little out of the way but still accessible on public transport. I can highly recommend Prince2 Foundation & Practitioner course delivered by Insights. Paul demonstrated an impressive breadth and depth of his knowledge, oustanding training skills and a true passion for the subject. He was happy to answer any questions and simply couldn't have been more helpful as a mentor.The Channels Golf Club training facilities were delightful and provided a very friendly evnironment throughout the training. I took a PRINCE2 Foundation and Practitioner combined course. Paul was a pleasure to work with for a week - professional, engaging and approachable. His vast knowledge of PRINCE2 and how to apply it into my own environment was especially helpful. I would wholeheartedly recommend Insights for anyone else considering completing the course. Thanks Paul! It was clearly evident that Paul practices what he preaches - brilliant organisation of course material intertwined with personal first-hand experiences! Highly recommended. I've recently attended PRINCE2 Foundation and Practitioner course delivered by Paul Kelly. Paul is a very knowledgeable and passionate on the subject and delivered the content in a very professional manner. It was an interesting 5 day course. Attended the Prince2 Foundation and Practitioner course. It was very well organised and presented - Paul is incredibly knowledgeable and makes the intensive learning manageable and enjoyable. Would definitely recommend. I really enjoyed the Prince2 course with Paul. It was a very informative and well explained course. Paul is a great lecturer and I highly recommend him. Paul is a very knowledgeable trainer who manages to adjust the content of his classes to his attendance.The Prince2 Course with Paul was very insightful and I will happily recommend it. Paul is the best teacher I could have had. He takes you by the hand and accompanies you during the whole training course He is both severely instructive in channelling the key information to make them completely yours and sensitively attentive of both your mood and your preparation for exams. From a training point of view, Paul is brilliant. He passionately conveys notions in an effective and coherent way with his strong logical reasoning to generate mind mapping and diagrams which are nothing short of illuminating!! From a human point of view, he is remarkably open, helpful and patient: he used to get feedback on our feelings about our personal evening study and his lessons, always ready to encourage and advise everyone and constantly available for any further clarifications or questions. Personally, I also greatly appreciated his dowry of irony in order to play down the inevitable atmosphere of examinations and the required intense study so as to make the lessons enjoyable and soothing while graciously taking care of each of us.Paul is the most suitable person to pleasantly learn Prince2, with a guaranteed result for passing the tests while having fun and being always accompanied by his strong and nice personality as well as his precious advice.Evelina I recently undertook the PRINCE2 foundation course run by Insights. A lot of information to take in, but Paul really knows his stuff and makes sure that everything is explained well. I look forward to studying with Insights again soon. Thank you I recently took a 5 day classroom course on PRINCE2 foundation and practitioner with Paul Kelly as the tutor.I am new to PRINCE2, only being involved around the edges of formal project management previously. However, Pauls faultless expertise and relaxed but foccused teaching style left me with no doubt that my chances of passing the exams were maximised to the full.I would highly recommend both Insight and, more specifically, Paul to satisfy anybody's training needs with regards to PRINCE2 or more general project management...thanks Paul for taking the time to share your wisdom with us! Paul was an absolutely fantastic trainer. I have recently completed a Prince2 foundation course led by Paul who kept us engaged throughout the intense 3 day course. Both me and my colleague on the course passed with flying colours. Excellent, professional and well delivered Prince 2 Foundation and Practitioner programme. Highly recommended. Choosing to carry out PRINCE2 certification with Insights was definitely the right choice. Paul is an excellent mentor and communicator that provides help when needed whilst providing clear and useful notes and material in preparation for the exam and future practice. In addition, due to the current global pandemic, the course was designed in a way to be delivered virtually in a safe manner, whilst still being interactive and providing all the necessary material to reach expected objectives. Overall a very professional experience and I would definitely recommend. It was an enjoyable course and quite intense, but what made it was Paul, he was extremely passionate and incredibly knowledgeable. The way he delivered the subject was second to none. Paul was clearly very knowledgeable in the subject area and was able to provide real world examples to cement the PRINCE2 theory. I felt well prepared for the exam process. Thank you Paul Self-funded this course with an expectation to receive a solid understanding of PRINCE2 and qualification to both improve my CV and job prospects. This course delivered all of that and more. The course trainer (Insights-Paul Kelly) presented the course in a way that left no doubt that he knew P2 inside and out. Backed by his real-world personal experience he was able to offer examples that we were all able to relate to to fully understand the subject and ultimately qualify. The course material was concise and easy to understandJarrold Training have a long history of providing high quality training and facilities, this is often overlooked when deciding upon a training provider and in PK and St James Mill-Norwich they have demonstrated why they have this reputation.Again, I paid for this course myself so was looking for a good return for my cash and this absolutely did that. I will definitely be using JT/Insights-PK for my onward PM skills progression. Great course by Paul, and super interaction with the class - even over zoom. Wonderful, would highly recommend. I've recently attended PRINCE2 Foundation and Practitioner course given by Paul Kelly. Paul is a very knowledgeable and passionate. He delivers the course content in a structured way and in a very professional manner. It was a very interesting 5 day course. Paul is the best teacher I could have had. He takes you by the hand and accompanies you during the whole training course He is both severely instructive in channelling the key information to make them completely yours and sensitively attentive of both your mood and your preparation for exams. From a training point of view, Paul is brilliant. He passionately conveys notions in an effective and coherent way with his strong logical reasoning to generate mind mapping and diagrams which are nothing short of illuminating!! From a human point of view, he is remarkably open, helpful and patient: he used to get feedback on our feelings about our personal evening study and his lessons, always ready to encourage and advise everyone and constantly available for any further clarifications or questions. Personally, I also greatly appreciated his dowry of irony in order to play down the inevitable atmosphere of examinations and the required intense study so as to make the lessons enjoyable and soothing while graciously taking care of each of us.Paul is the most suitable person to pleasantly learn Prince2, with a guaranteed result for passing the tests while having fun and being always accompanied by his strong and nice personality as well as his precious advice.Evelina I sat the PRINCE2 Practitioner level exam with Paul. His knowledge and delivery of this course was exceptional. He really made the difficult concepts easy to understand by using real life examples and lots of useful diagrams. I found this course fun and enjoyable and more than passed my exam thanks to Paul :) I would highly recommend Insights after completing Prince2 Foundation & Practitioner certificates. Although the workshop is a demanding week, the knowledge obtained has equipped me with a deeper understanding of project management processes which I will apply to future work moving forward. Paul Kelly demonstrated proficient content delivery through logical walk through of the syllabus whilst being personable and very willing to engage on queries, all the while providing suitable examples of how to best use this knowledge in real life situations. Paul also ensured we were comfortable with what was expected of us during evening study, plus what was expected during examinations. Enjoyed the experience. I can highly recommend the PRINCE2 training course that I attended last week. Paul did a great job teaching us over the 5 days and preparing us for the Foundation and Practitioner exam. I attended a foundation course in PRINCE2. As it occurred during the Covid epidemic, the course was led online by Paul. Although Paul had a lot of information to cover, the course was well paced and directed. Paul was very helpful in drawing in real-world examples/ application to base the principles. Just completed a 3 day PRINCE2 online course.The tutor was experienced, knowledgeable, professional and friendly.It was a small group, so easy to ask questionsWould recommend. Excellent Prince2 course run by Paul Kelly, 3 days tailored to our requirements with all delegates passing. The PRINCE2 course was intense but enjoyable. Paul is a brilliant trainer who knows the topic inside out resulting in me passing both the Foundation & Practitioner exams. Highly recommended. Paul is a very engaging and knowledgeable tutor. His teaching style put me at ease and gave me the knowledge/tools I needed to tackle the exams. Paul is a professional and knowledgeable instructor. The course is very intensive but Paul gives you the right guidance to achieve your goal! I completed the Prince2 foundation and practitioner course with Paul Kelly. His training techniques and knowledge was second to none. He enabled me to pass both courses which were extremely challenging to say the least!If anyone wants to learn Prince2 you need to contact Paul! Only negative feedback is the fact he's an Ipswich Town supporter! I attended both the PRINCE2 Foundation and Practitioners course hosted by Paul Kelly. Paul was extremely good, clear and precise. Thanks to Paul for helping me to pass both of my exams :) Project Management - Prince 2 (Foundation and Practitioner): Paul Kelly was crystal clear during his explanations. Training materials are excellent. Super satisfied about the Prince 2 training course delivered. Paul's knowledge on Prince2 in unquestionable and he delivers the course in a very professional manner. It is an intensive course which demands an excellent trainer, I cannot imagine anyone else being able to deliver this course to the same level as Insights. Paul is a fantastic trainer. You could not ask for a better experience with PRINCE2 than what is provided by Insights. Excellent Prince2 course run by Paul Kelly, 3 days tailored to our requirements with all delegates passing. The Prince2 Foundation and Practitioner Course was a really fantastic experience with really good instruction from Paul Kelly as the trainer. Paul has really great work experience to reflect on and makes the whole learning experience an enjoyable one. Paul's mind maps of the themes and processes really helped to illustrate the principles of Pince2 which must reflect in a really high pass mark for his students. Many thanks Paul. Paul has an extensive knowledge and his delivery of the course was excellent, perfect pace with plenty of breaks that kept everyone engaged. Completed a Prince2 course with Insights, excellent course with very knowledgeable tutor conducted very well.Course was excellent, venue was excellent, tutor was excellent. Paul trained us for PRINCE2 Foundation and Practitioner. I thought the training was great and Paul was really good. It must have been difficult to train us over Zoom, but I thought he managed really well and I got a lot out of the courses. Excellent Course - Paul gives you all the tools and knowledge to pass the course. I took the Prince2 Foundation and Practitioner course and passed both successfully. Intensive course and should not be taken for granted but cannot fault Paul for his excellent knowledge and presentation of the subject matter. Would highly recommend. Excellent training provided by Paul at insights, expert knowledge on the subject matter and delivered in a professional and tailored manner. I attended a foundation course in Prince2 with Paul Kelly as our instructor. Due to the Covid-19 situation the course was delivered via virtual media. One of the best courses I have attended under project management. It never felt that the course was delivered via online media.The Prince-2 foundation course by Insights really helped me to reflect on the key project management principles, processes and understand what could be done better. Although a very intense course it was delivered with so much emphasis on real life examples of projects and that was what made it most fun. I really look forward to apply these in my current work. Paul was so patient with all my queries and explained it with so much detail but in a simplified manner.Evening study was great fun with revision questions,case studies and exam questions. I am eagerly looking forward to my Prince-2 Practitioner course.I would strongly recommend this course. Thank you Paul ! Had a weeks training with Paul in Norwich on Prince2. Paul had outstanding knowledge of the subject and delivered the course in a very professional approach. Highly recommended. Excellent training provider for PRINCE2. Paul is so knowledgeable and a great presenter of the course. Excellent, professional and well delivered Prince 2 Foundation programme I have recently undergone Prince2 training. I must say that I have found it very interesting and has equipped me with the know-how to a structured project management principles which can be applied to my workplace. Mr. Paul Kelly is an outstanding tutor and his confidence in the subject made us feel all at ease that we were with the right tutor! He was always happy to answer our questions while being very supportive when the exams were approaching. Highly recommend this company for Prince 2 online lectures by a very dedicated lecturer Mr. Paul Kelly. Well done and keep up the good work!! Self-funded this course with an expectation to receive a solid understanding of PRINCE2 and qualification to both improve my CV and job prospects. This course delivered all of that and more. The course trainer (Insights-Paul Kelly) presented the course in a way that left no doubt that he knew P2 inside and out. Backed by his real-world personal experience he was able to offer examples that we were all able to relate to to fully understand the subject and ultimately qualify. The course material was concise and easy to understandJarrold Training have a long history of providing high quality training and facilities, this is often overlooked when deciding upon a training provider and in PK and St James Mill-Norwich they have demonstrated why they have this reputation.Again, I paid for this course myself so was looking for a good return for my cash and this absolutely did that. I will definitely be using JT/Insights-PK for my onward PM skills progression. ‹ ›
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