ITIL ® Foundation training

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations.

These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively.

The names ITIL and IT Infrastructure Library are Registered Trade Marks of AXELOS.

ITIL Foundation Course

For: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.

With: IT professionals that are working within an organisation that uses ITIL who need to be informed about and contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.

Duration: Three days


The ITIL Foundation Course covers the whole of the syllabus of ITIL Foundation Level and prepares participants for the ITIL Foundation examination.
The course is accredited through PEOPLECERT.

Educational Objectives

The course will equip participants with:

  • Knowledge of the ITIL terminology, structure and basic concepts
  • Knowledge of the core principles of ITIL practices for Service Management.

Note that the ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

Subjects Covered

The following subjects will be covered during the course:

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)


It is desirable but not essential that participants have some experience of working within a Service Management environment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. This is an intensive course and some evening work will be required during the course.

The Examination

The ITIL Foundation examination is a 40 multiple choice question paper to be completed in one hour.

Please note that PEOPLECERTrequire every candidate’s identification to be verified by the examination invigilator. You will be required to produce some photographic identification before being allowed to take the exam.


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