- Head Office
- 4th Floor, Victoria House,
- Victoria Road,
- Chelmsford,
- Essex
- CM1 1JR
- Phone 08450 941247
- Email info@insights-pm.com
The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
PRINCE2®, MSP®, M_o_R® & ITIL® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries.
ITIL FOUNDATION COURSE
For: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.
With: IT professionals that are working within an organisation that uses ITIL who need to be informed about and contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.
Duration: Three days
SUMMARY
The ITIL Foundation Course covers the whole of the syllabus of ITIL Foundation Level and prepares participants for the ITIL Foundation examination.
The course is accredited through The APM Group.
EDUCATIONAL OBJECTIVES
The course will equip participants with:
- Knowledge of the ITIL terminology, structure and basic concepts
- Knowledge of the core principles of ITIL practices for Service Management.
Note that the ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.
SUBJECTS COVERED
The following subjects will be covered during the course:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
PREREQUISITES
It is desirable but not essential that participants have some experience of working within a Service Management environment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course. This is an intensive course and some evening work will be required during the course.
THE EXAMINATION
The ITIL Foundation examination is a 40 multiple choice question paper to be completed in one hour.
Please note that the APM Group require every candidate's identification to be verified by the examination invigilator. You will be required to produce some photographic identification before being allowed to take the exam.
INSIGHTS is a Accredited Training Organisation.
