ITIL® v3 Foundation Course

For:

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals that are working within an organisation that uses ITIL® who need to be informed about and contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.
Duration: Three days

Summary

The ITIL® v3 Foundation Course covers the whole of the syllabus of ITIL® Foundation Level and prepares participants for the ITIL® Foundation examination.
The course is accredited through OGC (formerly CCTA).

Educational objectives

The course will equip participants with:

• Knowledge of the ITIL® v3 terminology, structure and basic concepts
• Knowledge of the core principles of ITIL® v3 practices for Service Management.

Note that the ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management without further guidance.

Subjects covered

The following subjects will be covered during the course:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL® Qualification scheme (Awareness)

Prerequisites

It is desirable but not essential that participants have some experience of working within a Service Management environment. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

The Examination

The ITIL® v3 Foundation examination is a 40 multiple choice question paper to be
completed in one hour.

INSIGHTS is a Accredited Training Organisation.